Privacy Policy

This Privacy Policy explains how Chocolate Plunge (“Chocolate Plunge,” “we,” “us,” or “our”) collects, uses, and shares information when you use the Chocolate Plunge mobile app (the “App”). It applies to the App and to the account you use through it.

Chocolate Plunge is operated by Chocolate Plunge (“Company”), located at 155 W Main St, Suite 3, Rexburg, ID 83440.

This policy describes exactly what we collect and why — nothing more. It is written to match the data disclosures in the App's App Store “App Privacy” listing.

1. What We Collect

We collect only the following categories of information:

Account information. Your name, phone number, and email address, collected when you sign up for an account.

Order history. The items you order, order totals, and order status (e.g., placed, in progress, ready, completed).

Push notification device token. If you opt in to push notifications, we collect a device token used to deliver order-status updates and, if you've opted in, promotional offers. If you don't opt in, we don't collect this token.

What we do not collect. We do not collect your precise location, your contacts, your photos, your browsing history, or any advertising or cross-app tracking identifiers. We do not use Apple's App Tracking Transparency framework because we do not track you across apps or websites owned by other companies, and we have nothing to request permission for under that framework.

Payment information. When you pay for a membership, your payment is handled entirely by our payment processor, Stripe. We do not receive or store your full card number. See Stripe's Privacy Policy for how Stripe handles your payment data.

2. How We Use It

We use the information above only to:

• Create and maintain your account, and verify it's you
• Take, process, and fulfill your orders in-store
• Send you order-status notifications (e.g., “your order is ready”)
• Send you promotional offers by push notification, but only if you've opted in — you can turn this off at any time in your device or app notification settings
• Communicate with you about your account or orders (e.g., a receipt, a customer support reply)
• Troubleshoot problems and keep the App working correctly and securely

We do not use your information to build an advertising profile, and we do not use it for any purpose beyond running your account and your orders.

3. Who We Share It With, and Why

We share information only with the following third parties, only as needed to run the App:

• Toast — our point-of-sale provider. We share order details with Toast so your order can be placed and fulfilled in-store.
• Stripe — our payment processor. We share what's needed to process membership payments. Stripe handles your payment card data directly; we don't see or store full card numbers.
• Convex — our backend infrastructure provider. Convex stores and processes your account and order data on our behalf, under our instructions.
• Expo — our push notification delivery provider. If you've opted in to push notifications, Expo delivers those notifications to your device using your device token.

These providers are only permitted to use your information to provide these services to us — not for their own purposes.

We do not sell your personal information, to anyone, ever. We do not share your data with third parties so that they can advertise to you or anyone else.

4. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information (most of this you can edit directly in Account settings)
• Delete your account and all associated personal information

You can delete your account directly in the App, without needing to email us: go to Account → Settings → Delete Account. This permanently deletes your account and order history, as described in Section 5 below.

If you'd rather not use the in-app option, or you have any other request about your data, contact us at support@chocolateplunge.com and we'll respond within a reasonable time, consistent with applicable law.

5. Data Retention

We keep your account and order history for as long as your account is active, so we can provide the App to you.

If you delete your account, we delete your personal information (name, phone number, email, and order history) from our active systems within 30 days, except where we're required to keep certain records longer for legal, tax, accounting, or fraud-prevention purposes — in which case we retain only what's necessary for that purpose, for only as long as required, and stop using it for anything else.

6. Children's Privacy

The App is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has created an account or given us personal information, contact us at support@chocolateplunge.com and we will delete it.

7. California and U.S. State Privacy Rights

If you're a California resident, or a resident of another U.S. state with a comprehensive privacy law, you may have additional rights over your personal information, including the right to:

• Know what personal information we've collected about you and how we've used and shared it (see Sections 1–3 above)
• Delete your personal information (see Section 4)
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information — we don't sell or share your personal information for cross-context behavioral advertising, so there's nothing to opt out of
• Not receive discriminatory treatment for exercising any of these rights

To exercise any of these rights, contact us at support@chocolateplunge.com or use the in-app deletion option described in Section 4. We may need to verify your identity before fulfilling certain requests.

8. Security

We use reasonable technical and organizational measures to protect your information, including encrypting data in transit and restricting access to personal information to staff and service providers who need it to do their jobs. No method of storage or transmission is 100% secure, and we can't guarantee absolute security.

9. Changes to This Policy

We may update this policy from time to time, for example if we change what data we collect or who we share it with. If we make a material change, we'll update the “Last updated” date above and, where required, notify you through the App. Continued use of the App after a change means you accept the updated policy.

10. Contact Us

Questions about this policy or your data? Reach us at:

Chocolate Plunge
155 W Main St, Suite 3, Rexburg, ID 83440
Email: support@chocolateplunge.com